Charges and Payment

• International Calling Rates and Charges. Our rates and charges are listed on our Website and in the applicable Service Guides and are incorporated by reference herein. The rates and charges for any particular call may depend on a number of factors, including whether you are calling from a payphone or the number you are calling is served by a Reliance Global Call affiliate. For example, if we are charged for your use of a payphone or other facility to originate a call, we will charge you a 69-cent surcharge regardless of whether your call is actually completed. You are responsible for checking all applicable rates and charges, including payphone or other facility surcharges, before making any call using the Services.
• Rating of International Calls. Charges for telephone calls are measured in whole minutes. All calls which are fractions of a minute are rounded up to the next whole minute (e.g., a call which lasts 1 minute, 25 seconds will be charged as a 2 minute call). Timing on calls begins when the call is answered by the called party. Timing terminates on calls when the calling party hangs up or Reliance Global Call's network receives an "on -hook" signal from the terminating carrier. The maximum duration of a call made using Reliance Global Call shall be 1 hour from the start of the call after which the call will automatically end but you may redial. We may change the billing period or billing increment from time to time by posting any such change on our Website at least ten (10) days before they become effective, except that any change that is required by law or a governmental authority shall be effective immediately.
• Monthly User Fee. In addition to the rates and charges, you may be assessed a monthly user fee if you have enrolled in the pay-after-use plan. This fee will be charged regardless of whether you use your Account to make any telephone calls.
• Taxes and Other Charges. You must pay all taxes, fees, surcharges and other charges that we bill you for the Services, unless you can show documentation satisfactory to us that you are exempt. Taxes, fees, surcharges and other charges will be in the amounts that federal, state and local authorities require us to bill you. We will not provide advance notice of changes to taxes, fees, surcharges and other charges, except as required by applicable law.
• Rate Changes. We reserve the right to change the rates and charges for the Services and can offer special promotional schemes from time to time. We may decrease/increase rates or charges at any time without providing advance notice and all such decrease/increase in the rates or charges shall be binding on you from the effective date. Such rate changes will be updated on - our website (Call Rates/Tariff) from time to time. Reliance hereby disclaims any and all liability arising out of Customer’s non-observance of the rate changes. NO complaint(s) or dispute(s) shall be entertained regarding such rate changes.
• Payment. You agree to pay us for the Services at the rates and charges listed in our Service Guides. You agree that we may charge all outstanding amounts in your Account to any credit, debit or charge card* number you listed in your application for the Services or provided to us subsequently irrespective of when such charges were incurred or, if the charge to your credit, debit or charge card is not accepted, bill you directly for such amounts. Alternatively, we may bill you directly for such outstanding amounts and, if you fail to pay such amounts in full within the specified period, charge such outstanding amounts or, in the case of any partial payment, the remaining balance, to your credit, debit or charge card. It is your responsibility to notify us of any changes to your credit, debit or charge card information, including the expiration date. Please note that we reserve the right to retain any credit, debit or charge card information you provide to us and to charge outstanding amounts to any such card so long as your Account remains active and for a reasonable period thereafter. If the charge to your credit, debit or charge card is not accepted (e.g. the card is no longer valid or you have instructed the credit/debit/charge card company to block, reject or refuse to pay such charge) for any reason other than your disputing in good faith the validity of Service charges, we may charge you an additional fee as well as a late fee of 1.5% per month, which we will apply to that period's unpaid balance and any outstanding amounts that remain unpaid at the time of the next bill. If the state law where you receive the Services requires a different fee or rate, we will charge that fee or apply that rate.

  *At present, we are accepting American Express, Discover, Master Card and Visa credit/debit/charge cards only.

• Billing Information and Monthly Statements. All Reliance Global Call customers will have confidential access to their billing or usage information - for the current month and the prior three months - on the Website under "My Account" 24 hours a day/ 7 days a week. For example, if you review your billing information in April, you will be able to see your charges to date for April as well as the preceding March, February, and January. We may assess you a processing fee if you request a copy of a statement that is no longer available online.
  
  If you are enrolled in a pay-after-use calling plan, your charges will accrue through a full billing period. We may prorate or adjust a bill if the billing period covers less than or more than a full month. In addition to being able to view your billing information on the Website at any time, we will send to your e-mail address a monthly statement detailing your charges for the previous billing period. Failure by us to include a charge in the monthly statement immediately following the date such charge was incurred does not constitute a waiver by us of our right to bill and collect such charge from you. You agree that we include charges for calls that were made in prior billing periods on any monthly statement. You also agree that we may send such monthly statement in electronic form only. We reserve the right to change the format of the monthly statement, the billing period and/or the availability of past statements online from time to time.
• Billing Disputes. You are responsible for reviewing your monthly statements or billing information, as the case may be. If you are enrolled in a prepaid calling plan, you must notify us by e-mail (customercare@relianceglobalcall.com) via Live Chat or by calling us at 1888 673 5426 (11:30am – 05:30am GMT) of any disputed charges within thirty (30) days of the charge being posted to your Account. If you are enrolled in a pay-after-use calling plan, you must notify us by e-mail (customercare@relianceglobalcall.com) via Live Chat or by calling us at 1888 673 5426 (11:30am – 05:30am GMT) of any disputed charges within thirty (30) days of our issuance of the monthly statement containing such charge. To the extent we determine that a billing adjustment is warranted, we will credit your Account as provided in the applicable Service Guide. If you fail to notify us of a billing dispute as noted above, you will waive all rights to bring any claim regarding the particular charge.
  
  Reliance Global Call will not be liable for the liabilities whatsoever resulting from your registration of hotel/hostel/public/VoIP/internet soft phone numbers or otherwise any claims by you or third parties.
• Network Related Disclaimer: You understand, acknowledge and undertake that the completion of the call depends upon various things including but not limited to Network Availability, Third Party Network, Network of the Local Service Provider from where the call is initiated, Network of the Service Provider where the call is terminated, Network Availability at the place of calling party and/or Network availability at the place of call receiving party, and so on. Under no circumstances we shall be held liable for any failure or disruption or disconnection (including early disconnection, pre matured disconnection) of the call, call drop, call not matured, call could not be connected, unable to call the desired destination number, interrupted voice quality, completeness of the call etc. You hereby agree to indemnify and save us, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis), which may arise directly or indirectly from such network related issues.
• Toll Free/Local Access Related Disclaimer: You understand, acknowledge and undertake that the origination of the calls depend upon various things including but not limited to Network Availability, Third Party Network, Network of the Local Service Provider from where the call is initiated, , Network of the Toll Free Service Provider from where the call is initiated. Considering the dependability of the call origination on the Third Party, you may at times face the circumstances where you would not be able to make calls using Local Access Number due to which you may be compelled to initiate the call using the Toll Free Number and vice versa..Such circumstances may arise both under emergency and/or normal situation. We shall not be liable for the difference in call charges arising out of such aberrations. In addition, you may at times face the circumstances where the call is initiated by you using either Toll Free Number or Local Access Number but due to reasons whatsoever, the call gets routed directly through your Local Service Providers and you are being charged for International Calls by your Local Service Providers. You may be compelled to make the payment for those International Calls to your Local Service Providers. Such circumstances may arise due to technical failure, malfunctioning of the mobile application, which you have downloaded as per our recommendation to use the Service, change of policy at Local Service Providers end, incorrect dialing pattern followed by you or for any other reasons whatsoever. We shall not be liable for those charges billed by your Local Service Provider and/or for the difference in call charges arising out of such aberrations and you understand, acknowledge and undertake that you cannot claim any refund, waiver and/or any other monetary or non-monetary compensation towards the amount paid by you to the Local Service Provider for such International Calls. Further, under no circumstances we shall be held liable for any failure of initiating calls from Local Access Number or Toll Free Number. You understand, acknowledge and undertake that these circumstances are beyond our control and you will take necessary steps directly with your Local Service Provider to resolve the same. You hereby agree to indemnify and save us, our affiliates, directors, officers and employees , from any and all losses, claims, liabilities (including differential charging on calls initiated from Toll Free Number/Local Access Number, legal costs on a full indemnity basis), which may arise directly or indirectly from such Toll Free/Local Access related issues.
• Maximum Usage Policy: The General Plan/Simply Reliance Plan is be governed by the Maximum Usage Policy of $40 per day and $ 200 per month. The General Plan/Simply Reliance Plan Customers shall be allowed to use till $ 40 value of minutes per day and $ 200 value of minutes per month . Maximum of 3 Recharges (Auto recharge and/or manual recharge) per day will be allowed for Simply Reliance Plan.
• Fair Usage Policy

  a)At Reliance Global Call, we strive to provide our customers with the best calling plans, known as 'subscriptions', at the lowest possible price. This Fair Usage Policy ("FUP") is designed to prevent fraud and abuse of our subscriptions, as has been reported and investigated to be, carried out by a small number of users. The total international calling minutes using Reliance Global Call is capped at $40 value of minutes of calling per day and $ 200 value of minutes per month has been for General Plan/Simply Reliance Plan. Reliance Global Call subscriptions are for individual use only (personal or business communications, non commercial) in accordance with our Terms of Use and this FUP ("Legitimate Use"). The following is a non-exhaustive list of practices that would not be considered as Legitimate Use:

  • Using subscriptions for telemarketing or call centre operations;
  • Re-selling subscription minutes;
  • Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
  • Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of merely placing the call, other than for your individual business communications (and subject to of the Terms of Use); and
  • Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.

  Other practices may be relevant in determining Legitimate Use and Reliance Global Call reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account while reaching into a conclusion. Reliance Global Call may, at its sole discretion, terminate its relationship with you, or may suspend your subscription immediately if it has reason enough to determine that you are using your subscription contrary to this FUP or Reliance Global Call Terms of Use. Where reasonable and to the best of our efforts, Reliance Global Call will strive to provide you with a notice of improper usage before suspension or termination of your subscription and, if appropriate, Reliance Global Call or Service may offer you an alternative subscription.

  b) Reliance Global Call reserves the right to withdraw or change the subscriptions at any given point of time. If Reliance Global Call changes the Products included in your subscription, Reliance Global Call will notify you by email stating the changes and their effective date. If at any time, you do not agree with these terms, or the inclusion of the Fair Usage Policy, then you must immediately stop using the RGC Services, with appropriate notice. Your continuous use of the RGC Services after such amendment of these terms and inclusion of the FUP will constitute your acceptance of these new terms of use.

Suspension and Cancellation of Services

• Cancellation. You may discontinue using the service at any time by notifying us by e-mail (customercare@relianceglobalcall.com) , via Live Chat or by phone at 1888 673 5426 (11.30 a.m. to 5.30 a.m. GMT) We will then shut down access to your Account. In all cases, you will remain responsible for payment of all charges for Services rendered up through the date you discontinue service. If you are enrolled in a prepaid Service, you will not be entitled to any refund of the unused balance in your prepaid Services Account as of the date you discontinue service.
• Expiration Policy. We may, in our discretion, elect to let your Account and your PIN expire after Six (6) months of inactivity (measured from the date of last use or last recharge on the Account, whichever is later). If you desire to keep your Account active, you may request an extension of the expiration period by notifying us by e-mail (customercare@relianceglobalcall.com), via Live Chat or by calling our customer service center at 1888 673 5426 (11:30am – 05:30am GMT). Upon receipt of your request, we may, at our sole discretion, provide you with an extension of the expiration date of your Account and your PIN. All extensions will be confirmed by us via e-mail. Please note that we are not obligated to provide you with such an extension nor are we obligated to refund any remaining balance left in your prepaid Services Account as of the date it expires.
• Fraudulent Use; Termination by Reliance Global Call. You will not use the Services for any unlawful, abusive, or fraudulent purpose, including, for example, using the Services in a way that (1) interferes with our ability to provide Services to you or other customers; or (2) avoids your obligation to pay for the Services. If we have reason to believe that you or someone else using your PIN or Account is abusing the Services or using them fraudulently or unlawfully, we can immediately suspend, restrict, or cancel your Account and your ability to use the Services without advance notice. If you do not make payments for current or prior bills, including payments for late fees or any other required additional charges, by the required due date or we are unable to charge to your credit/debit/charge card (e.g. the card is no longer valid or you have instructed the credit/debit/charge card company to block, reject or refuse to pay such charge) such amounts as payable by you, we may suspend, restrict, or cancel your Account and your ability to use the Services upon two (2) days notice to you via e-mail. In all other instances, we reserve the right, at our sole discretion and for any reason, to (a) suspend, restrict or terminate your Account and your access to the Services and/or (b) refuse to allow you to recharge your prepaid Services Account, upon five (5) days electronic notice to you.
• Other. We may from time to time discontinue certain Services, subject to applicable law and regulation.
• Outstanding Charges. If your Account is suspended, restricted, or cancelled, you are still responsible for any charges that accrue through the date that we fully processes the suspension, restriction or cancellation. You must pay all outstanding charges for these Services, including payment of any bills that remain due after the date of cancellation. Subject to Section V and applicable state law, you must reimburse us for any reasonable costs we incur, including attorneys' fees, to collect charges owed to us. If we elect to reactivate your Account and your ability to use the Services, we may require that you prepay or pay a deposit and/or service restoration fee.

Indemnification, Limitation of Liability and Warranties

• Indemnity. You agree that we will not be responsible for any claim by third parties against either of us arising from your use of the services or the website. in addition, you agree to reimburse us for all costs and expenses, including attorneys' fees, related to the defense of any such claim against us, unless such claims are based on our intentional misconduct or gross negligence.
• Limitation of Liability. Except for damages caused by our intentional misconduct or gross negligence, we will not be liable for damages that exceed the amount of our charges to you for the services during the relevant period. under no circumstances will we be liable for any special, consequential, incidental, indirect, exemplary or punitive damages, including, but not limited to, loss of profit or revenues, or increased costs of operation, even if such damages were foreseeable or we have been specifically advised of the possibility of such damages, and no matter how that claim is styled or on what legal grounds it is based (such as contract, tort, statute or otherwise). in addition, under no circumstances will we be liable for damages arising out of or related in any way to your inability to access, or your difficulty in accessing, our services through toll or local access numbers. as indicated earlier, we are not liable for any toll charges you may incur in using a local access number. this section iv will remain in effect after the termination or expiration of this agreement.3
• No Warranties. except as expressly provided in this agreement, we do not make any warranties of any kind, either express or implied, and disclaim any implied warranty, including any warranties of merchantability, technical compatibility or fitness for a particular purpose with regard to any service, products or material provided for pursuant to this agreement. we also make no warranty that the services will be uninterrupted or error free. we do not authorize anyone, including our employees, agents or representatives, to make a warranty of any kind on our behalf and you should not rely on any such statement.

Dispute Resolution.

IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH A CLASS ACTION. YOU CONTINUE TO HAVE CERTAIN RIGHTS TO OBTAIN RELIEF FROM A FEDERAL OR STATE REGULATORY AGENCY.

• Binding Arbitration. The arbitration process established by this Section V is governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1-16. You agree that all disputes, claims and/or controversies arising out of or related to this Agreement (whether based in contract, tort, statute, fraud, misrepresentation or any other legal or equitable theory) must be resolved by final and binding arbitration in accordance with the provisions of this Section V, and you waive all rights to take a dispute or claim to a small claims court or any other judicial forum. This includes any dispute based on any product, Service or advertising having a connection with this Agreement.
• Arbitration Procedures. The arbitration of any dispute shall be conducted in accordance with the American Arbitration Association's ("AAA") Supplementary Procedures for Consumer-Related Disputes, as modified by this Agreement, which are in effect on the date the dispute is submitted to the AAA. The arbitration will be conducted by a single arbitrator, who shall be an individual engaged in the practice of law. The arbitrator shall be selected by the AAA in accordance with its procedures. You have the right to be represented by counsel in arbitration. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms.

  NO DISPUTE MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS-WIDE BASIS. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE BARRED BY THIS AGREEMENT AND MAY NOT AWARD PUNITIVE DAMAGES OR ATTORNEYS' FEES UNLESS SUCH DAMAGES OR FEES ARE EXPRESSLY AUTHORIZED BY A STATUTE OR PROVIDED FOR IN THIS AGREEMENT. YOU AND RELIANCE GLOBAL CALL BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THIS AGREEMENT.

• Arbitration Information and Filing Procedures. Before you take a dispute to arbitration, you must first contact us by e-mail at customercare@relianceglobalcall.com via Live Chat or by calling us at 1888 673 5426 (11:30am – 05:30am GMT), and give us an opportunity to resolve the dispute. Similarly, before we take a dispute to arbitration, we must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty (60) days from the date you or Reliance Global Call is notified by the other of a dispute, then either party may then contact the AAA in writing at AAA Service Center, 134555 Noel Road, Suite 1750, Dallas, Texas 75240-6620 and request arbitration of the dispute. Information about the arbitration process and the AAA's Arbitration Rules and its fees are available from the AAA on the Internet at www.adr.org. The arbitration will be based only on the written submissions of the parties and the documents submitted to the AAA relating to the dispute, unless either party requests that the arbitration be conducted using the AAA's telephonic, on-line, or in-person procedures. Additional charges may apply for these procedures. Any in-person arbitration will be conducted at a location that the AAA selects in the state of your primary residence. Arbitrations under this Agreement shall be confidential as permitted by federal law. By notifying us within twenty days after commencing an arbitration proceeding, you may elect to relieve both parties to the arbitration of confidentiality obligations.
• Fees and Expenses of Arbitration. You must pay the applicable AAA filing fee when you submit your written request for arbitration to the AAA. The AAA's filing fee and administrative expenses for document arbitration will be allocated according to the AAA's Rules, except as stated herein. If you elect an arbitration process other than a document ("desk") or telephone arbitration, you must pay your allocated share of any higher administrative fees and costs for the process you select. You may ask the AAA about the availability of a pro bono arbitrator and/or a waiver or deferment of fees and expenses from the AAA; more information about the AAA's rules and policies is available at the AAA's website, which is www.adr.org. Unless applicable substantive law provides otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys' fees and expenses for witnesses, document production and presentation of evidence. If you prevail before the arbitrator, however, you may seek to recover the AAA's fees and the expenses of the arbitrator from us. If we prevail before the arbitrator, and if we show that you acted in bad faith in bringing your claim, then we may seek to recover the AAA's fees and expenses of the arbitrator from you.
• Survival of this Section. If any portion of this Section V is determined to be invalid or unenforceable, then the remainder shall remain in full force and effect.

Miscellaneous.

• Agents and Resellers. No agent or reseller is permitted to sell our Services, electronically or through phone cards, unless it has been specifically authorized by Reliance Global Call. If you are contacted by an agent, you should contact us to confirm whether the agent has the proper authorization. We cannot be held liable for any representation by a third party.
• Access to Third-Party Vendors. We may, from time to time, offer our customers the ability to purchase various products and services from third-party vendors by accessing those third-party vendors directly through the Website via click-throughs or hyperlinks. We are not responsible for the contents of any linked site, the products/services offered through those sites, any link to other sites contained in a linked site, or any changes or updates to such sites. We provide these links to you only as a convenience, and the inclusion of any link does not imply an endorsement, guarantee or warranty (either expressed or implied) by us of the site or the products/services offered through that site. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS ACCESSED THROUGH THE WEBSITE OR BY ANY OTHER MEANS.
• Acts Beyond Our Control. Except for your obligation to pay for the Services, neither of us is liable to the other for any delay, failure in performance, loss or damage due to causes beyond our reasonable control, including but not limited to acts of God, fire, strikes, explosions, power failure, earthquake, flood, water, labor disputes, terrorism, acts or omissions of carriers or suppliers, systems failure and acts of regulatory or governmental agencies.
• Consent to E-Mail Communications. By entering into this Agreement, you consent to the receipt of e-mails from Reliance Global Call. In addition to sending you e-mail notifications as provided for above, we may also send you e-mails about other products and services we believe may be of interest to you. You may opt-out of future e-mails about products or services by contacting us either by e-mail at customercare@relianceglobalcall.com or by calling us at 1888 673 5426. We reserve the right, however, to continue to e-mail you important information relating to your Account, this Agreement or the Services in which you are enrolled.
• Modifications/Amendments. We may modify or amend this Agreement, including the referenced Service Guides, from time to time. Unless otherwise provided in this Agreement, all such modifications or amendments shall be effective immediately upon posting on the Website. You may request a copy of the revised Agreement by e-mailing us at customercare@relianceglobalcall.com via Live Chat or by calling us at 1888 673 5426 (11:30am – 05:30am GMT),. YOUR CONTINUED USE OF YOUR ACCOUNT AND/OR THE SERVICES AFTER THE NOTICE PERIOD WILL BE CONCLUSIVELY DEEMED TO BE ACCEPTANCE BY YOU OF ANY SUCH MODIFICATIONS OR AMENDMENTS.
• Trademarks. All corporate names, service marks, logos, trade names, trademarks, websites and domain names of Reliance Global Call, including but not limited to “Reliance”, "Reliance Global Call" and "Reliance Global Call.com" (collectively "Marks") are and shall remain the exclusive property of Reliance Global Call and nothing in this Agreement shall grant you the license to use such Marks without our prior written permission.
• Assignment. We may assign all or part of our rights and duties under this Agreement to any party at any time without notice to you. If we do that, we will have no further obligation to you in connection with such assigned duty. You may not assign your rights and duties under this Agreement without our prior written permission.
• Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement will continue in full force and effect.
• Integration - Entire Agreement. This Agreement, together with any written amendments or written modifications, will constitute the entire agreement between you and Reliance Global Call with respect to the Services provided hereunder and will supersede and replace all prior or contemporaneous understandings or agreements, written, electronic or oral, between you and Reliance Global Call. No written or oral statement, advertisement or service description not expressly contained in the Agreement will be allowed to contradict, explain, modify or supplement it. You acknowledge and agree that you are not relying on any representation or statement by Reliance Global Call that is not included in this Agreement.
• Governing Law. This Agreement is governed by the Federal Communications Act to the full extent applicable, and otherwise by the law of the State of New York, without regard to its choice of law rules. The arbitration provisions in Section V are also governed by the Federal Arbitration Act. This governing law provision applies no matter where you reside, or where you use or pay for the Services.
• Waiver. Either party's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
• Compliance with Laws. You agree to use the Services in a lawful manner that is consistent with the terms and conditions of this Agreement and all applicable federal, state and local laws and/or regulations. Notwithstanding any other provision contained in this Agreement, we reserve the right to immediately, and without notice, terminate, or otherwise discontinue, your Account and PIN in the event we determine that you have violated any such term, condition, law and/or regulation.