Your use of this Reliance Communications Limited (“Reliance Global Call”) web site, which includes all content, information, and services under the www.relianceglobalcall.com/enterprise domain, (the “Website” or “Site”) is subject to the terms and conditions set forth below. VISITORS TO THIS WEBSITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS ("TERMS"), SO PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE CONTINUING TO USE THIS SITE OR ORDERING ANY OF OUR PRODUCT OR SERVICES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS WEBSITE. YOUR USE AND ACCESS TO THIS SITE IMPLIES YOUR IRREVOCABLE CONSENT TO THESE TERMS. IF YOU USE THIS WEBSITE IN A MANNER INCONSISTENT WITH THESE TERMS AND CONDITIONS, RELIANCE GLOBALCALL MAY IN ITS SOLE DISCRETION TERMINATE YOUR ACCESS TO THIS WEBSITE, BLOCK YOUR FUTURE ACCESS AND/OR SEEK ANY SUCH ADDITIONAL RELIEF AS ARISING UNDER LAW. IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS, PLEASE CONTACT OUR CUSTOMER SERVICE CENTRE ON 1800 200 1005 For the purposes of these Terms, "you" and "your" means an individual, or an individual on behalf of a corporate entity that accesses or uses this Website and "Reliance Global Call," "we," "our," and "us" mean Reliance Communications Limited and any of its affiliates involved in providing you with the access to this Website or the Services.

1. Although Reliance Global Call tries to ensure that all information and recommendations, whether in relation to the products, services, facilities, offerings or otherwise (hereinafter "Information") provided as part of this Web Site is correct at the time of inclusion on this Website, Reliance Global Call does not guarantee the accuracy of the Information. Reliance Global Call makes no representations or warranties of any kind, whether expressed or implied, as to the completeness or accuracy of Information.

2. Reliance Global Call makes no representations or warranties to update or correct any Information that appears on the Internet or on this Website.

3. Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. Reliance Global Call makes no representations or warranties as to the fitness of the information provided, for a particular purpose. No Information at this Website shall constitute an invitation to invest in Reliance Global Call or any affiliates. Any use of this Website or the Information is at your own risk. Neither Reliance Global Call and its affiliates, nor their respective officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this Website or the Information, or any web site linked to this Website.

4. Nothing contained herein is to be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any INTELLECTUAL PROPERTY RIGHT , or otherwise and Reliance Global Call makes no representation or warranty, express or implied that, the use thereof will not infringe any INTELLECTUAL PROPERTY RIGHT , or otherwise.

5. For avoidance of doubt, nothing in these terms and conditions excludes or limits your statutory rights which cannot be excluded in the jurisdiction where you use our Services.

6. RELIANCE DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EXCEPT AS EXPRESSLY PROVIDED UNDER THIS AGREEMENT, THIS WEBSITE, THE CONTENTS THEREIN AND ANY RELATED MATERIALS ARE HEREIN PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT AND SUBJECT TO ANY STATUTORY WARRANTIES IMPLIED INTO THIS AGREEMENT THAT ARE UNABLE TO BE LIMITED OR EXCLUDED IN THE JURISDICTION WHERE YOU ARE USING THIS WEBSITE,WE FOR OURSELF AND FOR ANY THIRD PARTY PROVIDING MATERIALS, SERVICES, OR CONTENT TO THIS WEBSITE, DO NOT MAKE ANY WARRANTIES OF ANY KIND AND DISCLAIM ALL WARRANTY,WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THIS WEBSITE, THE INFORMATION OR ANY PRODUCTS OR SERVICES TO WHICH THE INFORMATION REFERS. WE DO NOT AUTHORIZE ANYONE, INCLUDING OUR EMPLOYEES, AGENTS OR REPRESENTATIVES, TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.

LIMITATION OF LIABILITY

IN NO EVENT SHALL RELIANCE, ITS AFFILIATES, ITS LICENSORS OR ITS EMPLOYEES BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR WARRANTY OR ANY OTHER FORM OF LIABILITY, TO YOU OR ANY THIRD PARTY :-

• FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING FROM OR CONNECTED WITH THIS WEBSITE, OR IN REALTION TO YOUR USE OF THIS WEBSITE OR YOUR INABILITY TO USE THIS WEBSITE, FOR ANY LOSS OR CORRUPTION OF DATA, INCOME BUSINESS THAT MAY BE INCURRED BY YOU AS A RESULT OF YOUR USE OF THIS WEBSITE; FOR ANY CLAIM, DAMAGE OR LOSS THAT MAY BE INCURRED BY YOU AS RESULT OF THE AVAILABILITY OF THIS WEBSITES OR ANY OTHER THIRD PARTY WEBSITES AND ANY RELIANCE PLACED ON THE INFORMATION, ADVERTISING, PRODUCTS, SERVICES OR OTHER CONTENT AND MATERIAL MADE AVAILABLE ON SUCH THIRD PARTY WEBSITES.

THE LIMITATIONS ON RELIANCE’S LIABILITY TO YOU OR THIRD PARTY SHALL APPLY EVEN IF RELIANCE, ITS AFFILIATES OR ITS EMPLOYEES HAVE PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RELIANCE HEREBY EXPRESSLY DISCLAIMS AND EXCLUDES TO THE FULLEST EXTENT PERMITTED BY LAW ALL LIABILITY FOR ANY LOSS OR DAMAGE WHATSOEVER AND HOWSOEVER INCURRED INCLUDING ANY FAULTS, DAMAGES OR MAINTENANCE TO YOUR SERVICES, OR ANY LOSS, THEFT OR UNAUTHORISED USE OF YOUR SERVICES. NOTHING IN THIS AGREEMENT IS INTENDED TO EXCLUDE OR RESTRICT OR SHALL BE CONSTRUED AS EXCLUDING OR RESTRICTING THE LIABILITY OF RELIANCE FOR (I) THE DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF RELIANCE, RELIANCE EMPLOYEES OR ITS AGENTS, OR (II) ANY LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.

Availability

1. Reliance Global Call makes no representation that the materials on this website are appropriate or will be available for use in any locations outside India. You are solely responsible for ensuring that your use of this Website is in compliance with all applicable local laws.

2. Information that Reliance Global Call publishes on the World Wide Web may contain references or cross references to Reliance products, programs and services that are not offered or available in your country. Such references do not imply that Reliance offers or intends to offer such products, programs or services in your country. Please contact us for information regarding the products, programs and services that may be available to you.

3. Reliance has several websites offering products, services, content and various other functionalities (collectively the "Services") to specific regions worldwide. The Services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment and other considerations. Reliance does not make any warranty or representation that a user in one region may obtain the Services from the Reliance site in another region and Reliance may cancel a user's order or redirect a user to the website for that user's region if a user attempts to order Services offered on a website in another region.

Third Party Interaction and Links to Third Party Sites

1. In your use of this Website, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of this Website. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Reliance Global Call has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

2. This Web Site may include hyperlinks to third party web sites on the World Wide Web that are not under the control of or maintained by Reliance Global Call. Such links do not indicate any responsibility or endorsement on our part for the third party website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. Reliance Global Call is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this Website includes a link infringes the intellectual property rights of any third party). Upon your access to these sites You shall be governed by the terms and conditions of these third party websites and Reliance global Call shall not be held liable under any circumstance for any and all representations, activities committed or any attempt to commit any such unauthorised act.

3. Reliance is not in any way involved or associated in any payment transactions, delivery, returns or post sales activities relating to the product or services on these third party websites, between you and the owners of these third party websites. Reliance does not control the pricing, quality, performance and availability of the contents of these third party websites and disclaims any liability for the same. Any claims and complaints relating to these third party websites should be addressed to the owners of the applicable third party websites.

Copyrights

1. This Website contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Reliance Global Call or have been licensed to Reliance Global Call by the owner(s) of those rights so that it can use this material as part of this Website. Reliance Global Call retains copyright on all Information, including text, graphics and sound and all trademarks displayed on this Website are owned by or licensed to Reliance Global Call.

2. You may:

• use and display the materials only on your personal computer only for personal use. Reliance Global Call grants you a limited, personal, revocable, non-exclusive and non-transferable license only for such use. print copies of the information on this Site for your personal use and store the files on your computer for personal use.

3. You shall not (subject to your statutory rights in your country which cannot be excluded), without our prior written consent of Reliance:

• copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in this Website except as set out under "You may". These restrictions apply in relation to all or part of the material on this Website; copy and distribute this Information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of this Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website, whether in hard copy or electronic format, including postings to any other website. remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from this Website; link to this Website.

4. If you engage in correspondence with us, you grant us a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any information you provide to us in such correspondence. You also consent and grant to Reliance Global Call the right to use your name in connection with the information you provide to us in the correspondence as well as in connection w You agree that you shall have no recourse against Reliance Global Call for any alleged or actual infringement or misappropriation of any proprietary right in your correspondence with us.

Trademarks

“Reliance Global Call” and all products and logos denoted with ™ or ® are trademarks or registered trademarks of Reliance Global Call or its affiliates. Reliance Global Call trademarks shall not be used in connection with any product or service that is not a Reliance Global Call product or service, in any manner that is likely to cause confusion among customers, or in any manner that is likely to cause harm to the reputation of Reliance Global Call.

General Terms and Conditions

1. You acknowledge that Reliance Global Call will have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, Reliance Global Call will co-operate fully with law enforcement agencies in any lawful investigation of alleged illegal activity on the Internet.

2. Certain parts of this website make ask you for written suggestions or complaints. The Submissions that you make on this Website pertaining to suggestions or complaints shall be deemed to be the property of Reliance. Reliance shall be entitled to make use of such Submissions for any purpose whatsoever, commercial or otherwise, without any compensation to you. Further, the Submissions that you make shall not be treated as confidential and Reliance will not liable for any disclosure of such Submissions.

3. Submissions and unauthorized use of any materials contained on this Website may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your user name and/or password. You shall indemnify and hold Reliance Global Call, its affiliates and their respective officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including legal fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of this Website or the use of this Website by any person using your user name and/or password (including without limitation your correspondence with us) violates any applicable law or regulation, or the rights of any third party. Reliance Global Call reserves the right to terminate access to this Website at any time and without notice. Furthermore, this limited license terminates automatically, without notice to you, if you breach any of these Terms. Upon termination, you must immediately destroy any downloaded and printed materials.

4. Reliance Global Call may at any time revise these Terms by updating the then-current version thereof posted on this Website. It is your responsibility to regularly check these Terms, and by continuing to use this Website, you agree to be bound by any such revisions. Certain provisions of the Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Website. In particular, if you are a Reliance Global Call customer and there is any conflict between these Terms, and the Customer Services Agreement, the latter shall prevail.

5. Reliance Global Call may change the format and content of this Website in its discretion at any time without any prior notice. Reliance Global Call may suspend the operation of this Web Site for support or maintenance work, in order to update the content or for any other reason.

7. If you have a question or complaint, please contact our Customer Service Centre on the details set out at the end of these Terms.

Undertaking, representation and covenants of the user:

When using this Website, you expressly undertake, represent and covenant that you shall not:

1. Restrict or inhibit any other user from using or enjoying this Web Site, including without limitation by means of "hacking" or defacing any portion of this Website;

2. Transmit any information or software that contains a virus, worm, time bomb, Trojan horse or other harmful or disruptive component;

3. Reproduce, duplicate, copy, disassemble, recompile, decompile, distribute, publish, create derivative works form, modify, perform, transmit, sell, resell or exploit for any commercial or unlawful purposes, the Information or any portion thereof, your right to use this Website, or your right to access any services offered or made available on or through this Website.

4. Remove or modify any copyright, trademark, or other proprietary rights notices contained in this Website or on any material downloaded from this Website;

5. Submit particulars that you do not have the right or authority to submit under any law or any contractual or fiduciary relationship (such as trade secrets and confidential information);

6. Post or transmit to or from this Website any unlawful, threatening, libelous, defamatory, obscene, pornographic, offensive, hateful or other similar material;

7. Use this Website to conduct, or solicit the performance of, any unlawful activity or other activity, which infringes the rights of others;

8. Interfere with or disrupt (e.g. through “denial of service” attack of any kind) this Website or any services provided thereon or thereby, or any servers or networks connected to this Website, or disobey any requirements, procedures, policies or regulations of networks connected with this Website;

9. Frame or mirror any part of the Website without Reliance Global Call's prior written authorization;

10. Use any robot, spider, scraper, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of this Website or the Information provided on this Website, without Reliance Global Call's written authorization; or

11. Violate any law, regulation or contract.

12. You will not impersonate any person or entity, misrepresent your affiliation with a person or entity, or misrepresent the origin of any content posted on or distributed through the Site. Compliance with Regulatory Agencies By using the , you hereby agree and consent to Reliance Global Call's right to monitor, “tap and trace” and otherwise disclose the nature and content of your communications if and as required by enforcement or any other regulatory agencies without any further notice to you.

Indemnification

You agree to indemnify, defend and hold Reliance Global Call, its affiliates and any of its and their directors, employees, advisors, suppliers, advertisers, agents or sponsors harmless from and against any and all claims, damages, losses, costs (including, without limitation, reasonable legal fees) or other expenses that arise directly or indirectly out of or from (i) your breach of these Terms; (ii) your violation of the undertaking, representation and covenants mentioned above; and/or (iii) your activities in connection with this Website.

Breach and Termination

Reliance may at any time upon its sole discretion immediately without a prior notice issue a warning or temporarily or permanently suspend your access to this Website in the event of a breach of any provision of these terms and conditions or the unlawful use of the Services regardless of whether other users have access to the Service.

Miscellaneous

In the event any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable, such provision shall be deemed to have been deleted from these terms and conditions, while the remaining provisions shall remain in full force and effect. Reliance Global Call's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms.

Applicable Law and Dispute Resolution

1. This Agreement is governed by the law of India and the laws of the state or territory in which you access this Website.

2. IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH A CLASS ACTION. YOU CONTINUE TO HAVE CERTAIN RIGHTS TO OBTAIN RELIEF FROM INDIAN REGULATORY AGENCY.

3. Binding Arbitration. The arbitration process shall be governed by the Arbitration and Conciliation Act, 1996, as amended from time to time (“Act”). You agree that all disputes, claims and/or controversies arising out of or related to your access to, or use of this Website, or arising out of Terms mentioned herein (whether based in contract, tort, statute, fraud, misrepresentation or any other legal or equitable theory) must be resolved by final and binding arbitration in accordance with the provisions of this Section, and you waive all rights to take a dispute or claim to a small cause court or any other judicial forum. This includes any dispute based on any product, Service or advertising having a connection with this Agreement.

4. Arbitration Procedures. The arbitration of any dispute shall be conducted in accordance with the provisions of the Act as modified by this Agreement, which are in effect on the date the dispute is submitted for arbitration. The arbitration will be conducted by a single arbitrator, who shall be an individual engaged in the practice of law.. You have the right to be represented by counsel in arbitration. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms.

5. NO DISPUTE MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS- WIDE BASIS. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE BARRED BY THIS AGREEMENT AND MAY NOT AWARD PUNITIVE DAMAGES OR ATTORNEYS' FEES UNLESS SUCH DAMAGES OR FEES ARE EXPRESSLY AUTHORIZED BY A STATUTE OR PROVIDED FOR IN THIS AGREEMENT. YOU AND RELIANCE GLOBAL CALL BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THIS AGREEMENT.

6. Arbitration Information and Filing Procedures. Before you take a dispute to arbitration, you must first contact us by e-mail at helpdesk@relianceglobalcall.com in or by calling us at 1800 200 1005, and give us an opportunity to resolve the dispute. Similarly, before we take a dispute to arbitration, we must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty (60) days from the date you or Reliance Global Call is notified by the other of a dispute, then the Dispute shall be finally resolved through arbitration. The arbitration shall be conducted by a single arbitrator mutually selected by the Parties. If the Parties fail to mutually select an arbitrator within 15 (fifteen) days of a request by one Party to the other, an arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time (“Act”). Within 15 (fifteen) days after appointment, the arbitrator shall hold an arbitration proceeding to resolve the Dispute and render a final decision with respect to the Dispute with in 5 (five) days, which decision shall be binding upon the parties. The arbitration shall be held at Mumbai, India and be administered in accordance with the provisions of the Act. Each Party shall bear the cost of preparing and presenting its case. The cost of arbitration, including fees and expenses of the arbitrator, shall be shared equally by the Parties unless the award otherwise provides.

7. Survival of this Section. If any portion of this Section is determined to be invalid or unenforceable, then the remainder shall remain in full force and effect.